Terms and Conditions
This policy outlines the general terms and conditions that govern the provision of domiciliary care services by Morning Stars Care Ltd. It sets out the mutual rights, responsibilities, and expectations of both the organisation and the individuals receiving care. It also provides the legal and procedural framework to ensure that care services are delivered transparently, consistently, and in accordance with relevant legislation and regulatory standards.
The policy ensures that all parties involved in the provision or receipt of care services understand their obligations and can refer to a clear set of terms in the event of any query, dispute, or service change.
The policy ensures that all parties involved in the provision or receipt of care services understand their obligations and can refer to a clear set of terms in the event of any query, dispute, or service change.
Morning Stars Care Ltd is committed to providing high-quality, person-centred care in accordance with all regulatory and legal frameworks. This Terms and Conditions Policy outlines the foundational agreements that apply when an individual begins receiving services from the organisation. The terms apply equally to self-funded individuals, local authority-funded individuals, and those under direct payment or personal budget arrangements.
The company promotes transparency, fairness, and respect for individual rights in all aspects of its service delivery.
The company promotes transparency, fairness, and respect for individual rights in all aspects of its service delivery.
Agreement and Consent
Before care services begin, a written agreement must be signed by the individual or their legal representative, detailing the type and frequency of support. Consent is required for all aspects of care, and individuals can withdraw consent at any time. If a person lacks capacity, decisions are made in their best interest following the Mental Capacity Act 2005.
Commencement of Services
Care begins only after a full needs and risk assessment is completed and agreed upon. This assessment considers physical, emotional, and environmental needs. The care plan and service agreement clearly document start dates, visit times, and any specific support needs.
Charges and Payments
All fees are explained in advance and based on the level and timing of care. Invoices are issued according to the agreed billing cycle, and payments must be made on time. Service fees may be revised with notice if care needs change.
Amendments to Care
Changes to care services can be requested by the individual or recommended by the provider. All changes require mutual agreement and documentation through a revised care plan. Updates may also require a new risk assessment to ensure ongoing safety.
Missed Visits or Late Arrivals
The provider aims for punctual and reliable service. If a visit is delayed or missed, the office will inform the individual, and steps will be taken to reschedule and investigate the cause. Persistent issues will be reviewed by management to prevent recurrence.
Complaints and Concerns
Feedback and complaints are encouraged and managed through a formal process that includes investigation and response. Complaints are logged and reviewed to support service improvements. Individuals are informed of how to escalate unresolved issues to external bodies like the CQC.
Termination of Services
Services can be ended by either party with 14 days’ written notice. Immediate termination may occur in cases of abuse, safety risks, or unsuitable care environments. Upon termination, final invoices are issued and care summaries can be provided upon request.
Confidentiality
All personal data is handled in line with GDPR and company policy. Staff are trained in confidentiality and share information only when necessary or legally required. Individuals have rights to access and request corrections to their records.
Before care services begin, a written agreement must be signed by the individual or their legal representative, detailing the type and frequency of support. Consent is required for all aspects of care, and individuals can withdraw consent at any time. If a person lacks capacity, decisions are made in their best interest following the Mental Capacity Act 2005.
Commencement of Services
Care begins only after a full needs and risk assessment is completed and agreed upon. This assessment considers physical, emotional, and environmental needs. The care plan and service agreement clearly document start dates, visit times, and any specific support needs.
Charges and Payments
All fees are explained in advance and based on the level and timing of care. Invoices are issued according to the agreed billing cycle, and payments must be made on time. Service fees may be revised with notice if care needs change.
Amendments to Care
Changes to care services can be requested by the individual or recommended by the provider. All changes require mutual agreement and documentation through a revised care plan. Updates may also require a new risk assessment to ensure ongoing safety.
Missed Visits or Late Arrivals
The provider aims for punctual and reliable service. If a visit is delayed or missed, the office will inform the individual, and steps will be taken to reschedule and investigate the cause. Persistent issues will be reviewed by management to prevent recurrence.
Complaints and Concerns
Feedback and complaints are encouraged and managed through a formal process that includes investigation and response. Complaints are logged and reviewed to support service improvements. Individuals are informed of how to escalate unresolved issues to external bodies like the CQC.
Termination of Services
Services can be ended by either party with 14 days’ written notice. Immediate termination may occur in cases of abuse, safety risks, or unsuitable care environments. Upon termination, final invoices are issued and care summaries can be provided upon request.
Confidentiality
All personal data is handled in line with GDPR and company policy. Staff are trained in confidentiality and share information only when necessary or legally required. Individuals have rights to access and request corrections to their records.
Any failure by either party to comply with the agreed Terms and Conditions may lead to a formal review of the care arrangements. In certain cases, especially where serious concerns arise, the matter may be escalated to the Local Authority or relevant commissioning body. Persistent or significant breaches may result in the suspension or termination of the service agreement to ensure the safety and integrity of care delivery.
Contact
Contact Us
If you have any questions about these Terms and Conditions, or if you need further clarification regarding any aspect of our services, please don’t hesitate to get in touch with us. We’re here to help and ensure your experience with Morning Stars Care Ltd is transparent and fully understood. Our team will respond to your enquiry as soon as possible during our standard office hours.
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Monday - Friday
09:00am - 05:30pm
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Oaklands Park Avenue, Ilford, IG1 1TGOur Email
info@morningstarscareltd.co.ukOur Number
020 8049 6532Fill The Form
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